Shipping policy

JUST GOOD MEAT CO.

SHIPPING & DELIVERY POLICY

At Just Good Meat Co., we deliver fresh and frozen meat directly to our customers. Because our products are perishable, our delivery process is designed to maintain food quality and safety from us to you.

Delivery Area

We currently deliver within selected areas of the Sunshine Coast, Brisbane and Gold Coast, Queensland.

Delivery availability is determined by the delivery address and postcode entered during checkout. If your address falls outside our current delivery area, you may not be able to complete delivery checkout.

As Just Good Meat Co. grows, our delivery areas may change or expand.

Delivery Fee

Our standard delivery fee is $35 per order.

Delivery is free for orders of $200 or more.

The applicable delivery charge will be displayed during checkout before payment is completed.

Delivery Schedule

Just Good Meat Co. currently operates on a monthly delivery schedule.

The applicable delivery date or delivery period will be communicated to customers for each ordering cycle.

Delivery dates may occasionally need to change due to circumstances such as supplier availability, transport delays, severe weather, public holidays or other events outside our reasonable control.

If a significant change affects your scheduled delivery, we will make reasonable efforts to contact you using the details supplied with your order.

Order Cut-Off Dates

Each monthly delivery cycle will have a nominated order cut-off date.

Orders must be placed and paid for before the applicable cut-off to be included in that delivery cycle.

Orders placed after the cut-off may be moved to the next available delivery cycle.

The applicable cut-off will be communicated to customers for each ordering period.

Receiving Your Delivery

Because our products are perishable, someone must be available to receive the order at the nominated delivery address.

Our meat cannot be left unattended at the property unless Just Good Meat Co. has expressly agreed to another safe delivery arrangement.

Customers are responsible for providing:

· a complete and accurate delivery address;

· the correct delivery postcode;

· accurate contact information; and

· reasonable access to the delivery location.

Please ensure someone is available to receive your delivery during the communicated delivery period.

If Nobody Is Available

If we are unable to safely complete delivery because nobody is available to receive the order, we will attempt to contact you using the contact details provided with your order where reasonably practicable.

Because our products are perishable, we cannot guarantee that an unsuccessful delivery can be reattempted on the same day.

Additional delivery charges may apply where a second delivery is required because nobody was available at the nominated address.

Nothing in this section affects your rights where the failure to deliver was caused by Just Good Meat Co. or where you are otherwise entitled to a remedy under Australian Consumer Law.

Delivery Times

Any delivery times or windows provided are estimates unless we expressly tell you otherwise.

While we will make reasonable efforts to deliver within the advised period, circumstances outside our reasonable control may cause delays.

We recommend allowing some flexibility on your nominated delivery day.

Checking Your Order

Please check your order as soon as practicable after receiving it.

If anything is missing, incorrect, damaged or appears not to be of acceptable quality, please contact us as soon as reasonably possible so we can assist.

Photographs of the product and packaging may help us assess the issue quickly.

Any refund, replacement or other remedy will be handled in accordance with our Refund & Returns Policy and your rights under the Australian Consumer Law.

Storage After Delivery

Once your order has been received, meat should be transferred promptly to appropriate refrigeration or freezer storage.

Customers are responsible for safely storing and handling products after delivery.

Just Good Meat Co. cannot accept responsibility for deterioration caused by improper storage, handling or temperature control after successful delivery.

This does not affect your rights under Australian Consumer Law where there was a problem with the product when it was supplied.

Incorrect Delivery Information

Please check your delivery information carefully before completing your order.

If you realise you have entered an incorrect address or contact information, contact us as soon as possible.

We will make reasonable efforts to update your information before delivery, but we cannot guarantee