Refund policy

JUST GOOD MEAT CO.

REFUND & RETURNS POLICY

At Just Good Meat Co., we take pride in supplying quality meat and want you to be happy with your order. As our products are fresh, perishable food items, we are unable to accept returns or provide refunds for change of mind. Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Change of Mind

Due to the perishable nature of our products, we do not accept returns, exchanges or refunds where you have simply changed your mind, ordered the incorrect product or no longer require an item.

 

Please check your order carefully before completing checkout.

Incorrect, Damaged or Unsatisfactory Orders

If you receive an incorrect product, your order is damaged during delivery, or you believe a product is not of acceptable quality, please contact us as soon as reasonably possible after receiving your delivery.

 

Please provide:

· your name and order number;

· a description of the issue; and

· photographs of the product and packaging where appropriate.

 

This helps us assess the issue promptly and, where necessary, investigate it with our supplier or delivery team.

 

Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a replacement, refund or other remedy depending on the circumstances.

Perishable Products & Food Safety

Our meat products are perishable and must be refrigerated or frozen appropriately after delivery.

 

Someone must be available to receive your order at the nominated delivery address.

 

For food safety reasons, orders will not be left unattended unless we have expressly agreed to another safe delivery arrangement.

 

Once an order has been successfully delivered and received, Just Good Meat Co. cannot accept responsibility for deterioration or spoilage resulting from improper storage, handling or temperature control after delivery.

 

This does not affect any rights you may have under the Australian Consumer Law where there was a problem with the product at the time it was supplied.

Missing Products

Please contact us as soon as possible if an item is missing from your delivery.

 

Once confirmed, we will arrange an appropriate remedy, which may include supplying the missing product, providing a suitable replacement with your agreement, issuing a credit, or providing a refund where appropriate.

Product Availability & Substitutions

From time to time, particular cuts or products may become unavailable due to seasonal availability, supply or circumstances outside our reasonable control.

 

We will not substitute an unavailable product with a materially different product without your agreement.

 

Where we are unable to supply an item you have paid for, we will contact you to arrange an appropriate alternative, credit or refund.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

 

We will do our best to accommodate changes made before the relevant order cut-off. Once an order has been processed, packed or prepared for delivery, we may be unable to cancel or alter it due to the perishable nature of our products.

 

Any cancellation rights you have under Australian Consumer Law remain unaffected.

Refunds

Where a refund is agreed or required, it will generally be issued to the original payment method.

 

Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

 

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any right or remedy available to you under the Australian Consumer Law.

Contact Us

If there is a problem with your order, please contact us at:

Just Good Meat Co.

Email: ryan@justgoodmeatco.com.au

 

Please include your order number and details of the issue so we can assist you as quickly as possible.